The answers below are the same ones our office gives on the phone. If yours is not here, add it to the notes field in the quote request.
How far ahead should I book?
Four to six weeks for a month-end or weekend date, two weeks for mid-week. We hold a provisional slot free for seven days once a quote is issued, which covers most completion delays. If your date is still uncertain, book the slot and confirm later rather than waiting for certainty.
Do you take a deposit, and when is the balance due?
A booking deposit secures the date and comes off the final figure. The balance is due on completion of the move, after the inventory walk-through. We do not ask for the full amount up front, and we do not add fuel or stair surcharges after the fact — anything surveyed is in the quote.
What happens if something is damaged?
Note it during the walk-through so it is recorded with the photographs taken at load. Goods-in-transit cover applies per item up to a declared ceiling; higher-value pieces need listing in advance so they can be crated and covered properly. Self-packed cartons we never opened are the one category treated differently, so pack fragile items with us if you want them covered.
Can you sort out parking at either end?
We tell you exactly what the van needs — length, headroom and how close it must get — and which permit or suspension to apply for, since councils only issue those to the resident or occupier. Where no bay is possible we plan a shuttle, bringing goods out to a legally parked vehicle in a smaller van.
Will you move plants, pets or paint?
Houseplants travel at your risk and go on last so they spend the least time boxed; pets must travel with you, not in the vehicle. We cannot carry fuel, gas cylinders, aerosols, solvents, open paint or anything perishable from a fridge or freezer. Empty and defrost appliances at least a day before.
What if my completion slips or I need to reschedule?
Tell us as soon as you know. Moving the date is free with more than seven days' notice, subject to availability. Inside seven days we try to swap you into another slot first; if the keys genuinely do not arrive, the crew can load, hold the goods overnight in the vehicle or in storage, and deliver the next working day.